Maxton & Company, a fast-growing online retail company, is looking for a motivated Head of Operations to join its senior leadership team.

Our company was featured in Inc. Magazine and the San Francisco Business Times as one of the fastest-growing companies for four years in a row. Our team is high energy, positive, and full of hard working problem solvers. We highly value people that are authentic, respectful, curious, and have a bias for action.

As Head of Operations, you'll be trusted to:

Lead the Operational Team to Achieve Daily, Weekly, and Monthly Goals

You will lead a team of 2-3 managers and 10-12 people to meet and exceed our shipping and receiving goals. Training and motivating the team will be very important, and rigorously analyzing operational metrics is vital to this role. This position is perfect for someone who gets energy from thinking hard about how to solve problems, then leading people towards a goal and achieving it.

Craft Department Strategy & Optimize Spending

Our operations department has a variety of expenses such as freight, labor, materials, machinery, etc. You’ll be trusted to help the company maximize return on investment with this large, crucial spending budget. You’ll also be responsible for optimizing the warehouse space plan to maximize our daily throughput.

Plan for Future Growth

Demand for our company’s operational services is extremely high and we believe there is huge potential for growth. You’ll analyze and recommend future space acquisitions, hiring plans, equipment purchases and more as we scale up the company’s operations to reach its potential.

About the Warehouse Working Environment and Physical Job Nature:

Maxton & Company is located in a warehouse-type environment. Our functions are similar to a warehouse or manufacturing facility with light machinery. The warehouse is an open space that can be cold and sometimes cluttered on days with lots of inbound shipments. Lots of movement and time spent on your feet is involved, as well as lifting boxes up to 50 lbs, moving pallets, and unloading of trucks or other delivery vehicles. Expect an open space that may not have the typical amenities of an office or suite. Typical warehouse attire will be expected for this environment, however no specific dress code is required.

Job Requirements:

• 2+ years experience leading an operational team of at least 8-10 people including having other supervisors as direct reports.

• Leadership experience in a warehouse or stockroom environment.

• Demonstrated history of success in previous roles, as measured by key performance indicators and past promotions.

• Strong quantitative reasoning skills.

• Basic proficiency in Microsoft Excel.

About the role:

Maxton & Company, an online retail company, is looking for a detail-oriented Operations Manager to join our quickly growing company and operations team. Our company has been featured in Inc. Magazine and the San Francisco Business Times as one of the fastest-growing companies for four years in a row.

Maxton & Company has a fast paced work environment, and we are looking for team members who are excited to work hard with efficiency and accuracy to meet the company’s goals and continue growth. Your part in ensuring that our daily processing is carried out while sticking to our core values is very important.

This team is high energy, positive, and full of hard working problem solvers.

As an Assistant Operations Manager, you'll be trusted to:

Supervise & Lead Daily Operations - You will play a major part in our daily operations when it comes to receiving, sorting, labeling, packing, and shipping all the products coming through our doors. You’ll work closely with the other supervisors & managers as well as the team performing our daily operations to plan for labor needs, prepare all products for processing, and do what it takes to get the shipments out for the day in a timely and efficient manner. You will be managing a team of 6-8 people daily with a wide range of tasks to be performed from production to use of light machinery. Motivating, training, and inspiring the team to execute tasks daily will be very important. You will help the team in working smart and efficiently, while making sure the process in running smoothly and help to implement goals for your team as the business needs change. This role is perfect for someone who likes to be constantly moving, organizing, cleaning, and problem solving while figuring out what could be improved upon each day.

Make Detailed Decisions -

You will help lead the production strategy for the various products each day, as well as create shipments within the Amazon system and compare rates for shipping parcel vs. freight. To succeed in this role you will need to recognize shipping and routing patterns, and be able to make quick decisions on the most cost efficient way for products to be shipped. Once shipping methods are determined, coordinating freight and ground pick ups as well as printing BOLs and shipping labels and keeping record of these documents will be an important part of the daily role. You will be responsible for making sure the correct product labels are used, and the correct carton labels are put on each box whether they are being shipped parcel or freight.. You’ll ensure that all shipments coming through the door are checked in and inspected for damages or shorts. Getting them processed and out the door to Amazon fulfillment centers as quickly as possible is important while taking note of ways to improve the efficiency and quality of the operation.

Communicate with the Team -

As you train and provide constructive feedback to team members, you are consistently kind and knowledgeable about their working styles and ideas. You don't mind repeating yourself and being clear about goals and processes to make sure that everyone receives consistent and equal treatment. Being able to adapt your communication style to help everyone learn and grow is very important as the team can have a wide range of backgrounds and working styles. Your team members may have worked here longer than you, so it is important to respect their ideas while being able to make sure they listen and respect your ideas as well.

Have High Standards -

You will do your part to ensure that we keep to our high standards and continuously grow and improve at a quick rate. The processes you execute will help to ensure that we deliver outstanding quality and perfection in every area of the operation, from receiving, to labeling, to shipping so the end product leaves the customer happy and wanting to order again.

Strategize and Lead by Example -

We are a small company with goals that are always evolving and changing, so anything that is needed to be done in order to keep the process going will be expected of you. You will need to be able to plan and shift the team's direction based on the needs of that particular day.

Warehouse Working Environment and Physical Job Nature

Maxton & Company is located in a warehouse-type environment. Our functions are similar to a warehouse or manufacturing facility with light machinery. The warehouse is an open space that can be cold and sometimes cluttered on days with lots of inbound shipments. Lots of movement and time spent on your feet is involved, as well as lifting boxes up to 50 lbs, moving pallets, and unloading of trucks or other delivery vehicles. Expect an open space that may not have the typical amenities of an office or suite. Typical warehouse attire will be expected for this environment, however no specific dress code is required.

Job Requirements:

2+ years experience leading an operational team of at least 4-5 people (can be in warehouse distribution, retail, hospitality, or restaurants). Experience in hiring and performance management.

Demonstrated history of success in previous roles, as measured by key performance indicators, and team leadership.

The best fit for our team are usually people with the following traits:

Highly self-motivated –

You identify what needs to be done, and execute without the need for someone telling you to do so.

Positive team players – You’re focused on making sure the team as a whole is getting their work done and hitting milestones, not just measuring goals as an individual.

Work well under pressure – You can handle moments of pressure where your attention may be needed by multiple people, and use the resources available to you to solve all kinds of problems presented throughout the day

Problem solvers – You actively think about any problem that may arise throughout the day, and find solutions that work. You can convey these solutions to your team and teach them how to do the same.

Proactive planners – You take time today to set yourself up for success tomorrow.

Working at Maxton & Company will be a fun & rewarding experience because:

We’re a stable and successful company that’s been in business for over 10 years and not going away tomorrow

We believe in letting people make decisions and allowing them to learn from the results

We want to take care of the people that help take care of the company. We have top-tier health benefits and 401(k) plans. Our working hours are consistent and easy to schedule around.

Our sales are 100% online and utilizing emerging technologies is crucial to our business

We’re not bound by a slow and bureaucratic promotion timeline. Those who do well are given the chance for more responsibility and pay.